Help Center

About Slide 4

• What is Slide?
• Why should I use Slide?
• How does Slide work?
• Where can I get Slide?

Signing Up 3

• Who can register to use Slide?
• How do I register Slide?
• Is there any support documentation required to register?

Sending Money 4

• How can I pay money into Slide?
• Can I send money to someone who is not registered with Slide?
• What happens to a transfer that is not redeemed?
• Can Slide be used to send money internationally?

Payment Methods 6

• How do I upload funds to Slide to send to someone?
• Which cards can be used with Slide?
• Will my bank charge me for the instantEFT?
• Is it possible to transfer money from Paypal via Slide into a South African bank account
• Can I make a transfer from multiple bank accounts?

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Receiving Money 3

• I received a notification to collect a payment on Slide. Now what?
• As a registered recipient on Slide, how can I retrieve my funds?
• How do I claim money owed to me?

Bank Transfers 4

• Do I need to link my bank account in any way?
• How long does it take for funds to reflect in my bank account after transferring to bank?
• How can I withdraw funds if I don’t have a bank account?
• Can I add multiple bank accounts?

Fees and Limits 2

• What are the transaction fees?
• What are the limits involved?

Safety and Security 4

• How safe is Slide?
• What can I do to protect myself?
• What is 3D secure?
• What is EFT Secure?

General Help and Enquiries 3

• I forgot my password. What can I do?
• I haven’t received my mobile number verification code?
• I accidentally paid the wrong person on Slide. What can I do?